We have supported many hundreds of clients in our time, from full scope project delivery to individual packages of support suited to each client. With market experience in many verticals such as Retail, Manufacturing, Gaming and many more, our consultants can provide valuable insight and advice gained from the years working in these sectors.


This is our trade mark in professional services, serving clients from many sectors both private and public. If you already have IBM Cognos products, or are buying for the first time, we can help you deliver value to your business in the shortest time.

To fit into your project methodology or use either the Waterfall or Agile approaches we will adopt the most suitable for you and your circumstances.

If smaller pieces of work are required we will assess each phase and give you a quotation before starting the work. We will also help with justification proposals.

Product that we specialize in;

  • IBM Cognos BI
  • IBM Cognos Express
  • IBM Cognos TM1
  • IBM Watson


Typical packages of work include;

  • Installation
  • Tuning
  • Cloud or On-Premise
  • Analysis
  • Report and Dashboard writing
  • Metadata creation with Framework Manager and Architect
  • Project Management
  • Account Management
  • Product Support and Application Support
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A full set of IBM Cognos training courses are available either onsite or at IBM venues. These can start from the basic introduction courses to advanced and workshop requests. We can provide standard IBM courses booked through the IBM training channel as well as providing our own courses.

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Our IBM Cognos courses include;

  • Introduction to Report Authoring
  • Advanced Report Authoring
  • User Reporting and Cognos Workspace dashboard creation.
  • Framework Manager
  • Cognos Administration


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Supporting your project or installation can take several forms, so at Webster Analytics we configure just the right level for you. This can be direct from IBM support assistants, or from our own dedicated specialist staff.

Each IBM Cognos product sold can be supported by either IBM directly or using our own tailored schemes. If you don’t feel you are getting value from your current support provider we can transfer you seamlessly to IBM without fuss or offer a more featured support from our own team. This can cover help outside the normal SLA such as user questions or connecting directly to your system for immediate assistance.

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System or application heathchecks are a specialist offering and are flexible to suit your business. We have IBM certified qualifications so you can be assured you will get the best service available.

Cognos Healthchecks often take the form of either a 1 day overview of specific issues, or a 5 day full system review. The full system review will deliver you;

Technical Review

  • Architecture
  • Environment Setup
  • Backup and Recovery Procedures
  • Administration and Maintenance
  • Configuration Overview
  • Tuning Parameters
  • Report Performance


Application Review

  • Objectives Review
  • Report Production
  • Layout design and corporate templates
  • Use of Prompts and usability
  • Future needs


Knowledge Transfer and Findings

  • Walk through
  • Recommendations
  • Documentation
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